Refund policy

At Trenzkart, customer satisfaction is our top priority. We strive to ensure that you receive the right product in the best condition. If you face any issue with your order, our 5-Day Return Policy makes it simple and hassle-free.

Eligibility for Return & Refund

We accept returns, refunds, or exchanges only under the following conditions:

  1. You received a damaged product.

  2. You received a defective product.

  3. You received the wrong product.

  4. The product was delivered in an incorrect quantity.

  5. The product was delivered in an incorrect size.

⚠️ Returns or refunds will not be accepted for reasons other than the above-mentioned cases.

Return Conditions

  • The product must be unused and in its original condition.

  • All tags, packaging, and labels must be intact.

  • You must contact us within 48 hours of delivery to request a return.

  • The product should be returned within 5 days of delivery.

💳 Refund & Return Policy

  • If your order is damaged/defective/wrong, you must raise a request within 48 hours of delivery.

  • Once approved, we will process the refund within 3-5 business days.

  • The refund will be credited to your original payment method within 7-10 business days.

Return & Exchange Process

  1. Contact us at info.trenzkart@gmail.com with your order number, product details, and clear images showing the issue.

  2. Once approved, you can return the product.

  3. If the return is approved:

    • Exchange/Replacement: A replacement or exchanged product will be delivered within 7 days.

    • Refund: Refunds will be credited to your original payment method within 10 days after we receive the returned product in acceptable condition.

Damaged or Defective Items

  • Contact us within 48 hours of delivery.

  • Based on the situation, we will process a replacement or a full refund.

Exchange Policy

  • In some cases, we may provide an exchange instead of a refund (for example, replacing the same product with the correct size or a fresh piece).

  • Exchange availability will be decided at the sole discretion of Trenzkart, based on product availability and condition.

Contact Us

For any return, refund, or exchange requests, please write to us at:
📧 info.trenzkart@gmail.com